About Solent Medical SkillsSolent Medical Skills is a leading provider of the game changing FREC suite of qualifications. At our Southampton centre, we deliver level 3, 4 and 5 Certificates in First Response Emergency Care (RQF). We also provide high quality First Aid training and professional, affordable event medic cover.
TERMS AND CONDITIONS OF COURSE BOOKING
Solent Experience Ltd trading as Solent Medical Skills
Please note: We charge a fee of 25% of the course price for course cancellations where less than 3 weeks’ notice is given, a 50% fee when there is less than 10 days’ notice and full fees if cancellation is within 3 days of the course. All other cancellations will attract a 10% fee. A client cancellation is only deemed effective when received in writing by Solent Medical Skills, otherwise the learner will be considered a no-show and full fees will be charged. Where a delegate fails to complete a course, any course fees still outstanding must still be paid.
Some courses delivered by Solent Medical Skills carry pre-requirements, pre-requisites or parameters for post-course learning activities e.g. the learner must possess particular qualifications or complete mandatory preparatory study or pre-course reading in order to join the course; or must complete post-course learning, such as practice-based hours or assessment tasks, within a particular timeframe. Where there is a prerequisite or post-course requirement associated with a course, Solent Medical Skills will indicate this via the course details on the website. It is the learner’s responsibility to ensure all pre-requirements are met, to ascertain relevant details prior to booking a course and to provide Solent Medical Skills with sight of certificates in advance of the course commencing. If a learner attends a course without providing evidence of prerequisites, or completing mandatory preparation or pre-course reading, they will be deemed a no-show, will not be able to take part in the course and full fees will be charged. The learner is also responsible for ensuring that any post-course requirements are met within the allotted timeframe and no refunds are available to any learner who fails to do so. Exceptions will be made only in the case of extreme extenuating circumstances and with the prior written agreement of Solent Medical Skills and the relevant awarding body.
Solent Medical Skills is committed to the highest standards of practice and to maintaining the integrity of professional qualifications in pre-hospital medicine. As a provider of accredited training, we maintain strict standards to ensure that qualifications are only awarded to those who have demonstrated achievement of the relevant learning outcomes. In all suspected cases of learner malpractice or cheating (e.g. plagiarism, falsification of evidence or collusion) we will notify the awarding body and work in partnership with them to investigate. Penalties for learner malpractice will be determined in consultation with the awarding body and with consideration of the seriousness of the offence and may include: disqualification from the unit or the full programme; bans, i.e. further and future registration of the learner will not be accepted for this or other qualifications; certificates not issued or cancelled. Any learner who is found to have cheated will be deemed to have forfeited any course fees, as will any learner who provides false information about pre-requisites.
Very rarely a course may need to be cancelled or postponed. Solent Medical Skills shall be entitled to cancel a course where we need to do so due to circumstances outside of our control. Solent Medical Skills shall have no liability for losses or costs which you may incur due to such cancellation but we shall refund any booking payment or offer an alternative course date.
Solent Medical Skills is covered by Trainers and Training Company Liabilities insurance in respect of contracted first aid training but otherwise no liability is assumed by Solent Medical Skills for injury, death, consequential injury, damage, accident, cancellation, delay, irregularity or inconvenience incurred by any participant. Solent Medical Skills declines all responsibility for losses or additional expenses due to delays or changes in aircraft, trains, coaches, ships, ferries or other services, sickness, weather, strike, war, riots, quarantine or other cause whatsoever. No representative, agent or other employee of Solent Medical Skills is authorised to commit Solent Medical Skills to any admission of liability whatsoever and Solent Medical Skills will not be bound by any statement or representation unless it be in writing and signed by a Director of Solent Experience Ltd.
Solent Medical Skills cannot accept responsibility for participants’ property.
When you provide your personal details to us, we will use these to provide the information and services that you have requested. We may also use these details for internal record keeping and to improve our products and services. As a provider of accredited training, we will use the email, telephone and postal contact details provided to contact you with regard to any matter arising from your booking, for example to provide you with course details and assessment information. We may be required to share certain details with our awarding body, e.g. Qualsafe, in order for your qualification to be completed. We will not sell, distribute or lease your personal information to any third parties unless we have your permission or are required by law to do so. We may periodically send promotional emails about course updates, special offers or other information which we think you may find interesting using the email address which you have provided. If you would prefer not to receive such emails, please let us know.
Where Solent Medical Skills are required to perform services on client premises or locations, the client agrees to provide a safe working environment for Solent Medical Skills personnel and delegates. The client must ensure that Solent Medical Skills personnel and participants are informed of all relevant health and safety requirements of the location at the outset of the event. The hosting client must have in place suitable employer’s liability and public liability insurance at all times that services are performed by Solent Medical Skills at the client’s location.
Nothing in these Terms and Conditions restricts or excludes our liability to you for death or personal injury caused by our negligence. Subject to the above, we shall not be liable for any losses, damages, costs, claims, expenses or liabilities whatsoever arising out of or in connection with the acts, errors or omissions of third parties. In no event shall we be liable for any loss of profits or indirect or consequential loss or damages whatsoever incurred by you in respect of any claim made against you by any third party in connection with your use of the Solent Medical Skills services. Other than in the case of death or personal injury caused by our negligence, our aggregate liability to you shall in no circumstances exceed the fees paid by you for our services, which give rise to such liability in respect of an occurrence or series of occurrences.
“Fantastic course, Martin was really willing to answer any queries and go into the theory”William Hawes – First Aid at Work